Analysis of Information Systems Applied to Evaluating Tourism Service Quality Based on Organizational Impact

Organizational impact on information systems plays an important role for tourism managers’ attention towards improving tourism service quality. As tourism service quality depends on information systems, which is important to determine what aspects of organizational impact that are critical to the managers of tourism enterprises to devise effective tourism service quality improvement strategies. In this paper, the model of the relationship of information systems, tourism service quality and organizational impact is constructed to solve the problems of the correlation among them. The organizational impact is hypothesized in which information systems and tourism service qualities are high. Meanwhile, a positive relationship between information systems, tourism service quality can be drawn. Hereafter, the hypotheses can be tested with the survey data. Finally, the results of this paper show that the tourism service quality is the most influential variable in the model proposed, which highlighted the importance of information systems applied to tourism service quality based on organizational impact.